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Original review: Nov. 13, 2019After having breast cancer surgery and radiation, I had a mountain of bills for my portion of the co-pay and I had several versions of some of them.
I wanted to make sure that I was not being over billed and over paying my co-pays with my yearly out of pocket expenses. I called customer service and spoke to Sharina, she went through all 15 bills with me and we found 2 that had not made a claim but they had billed me directly. Since I met my yearly out of pocket costs I wasn't responsible. The doctors' offices would have to make a claim if they wanted to be paid. I am so thankful for Sharina for taking the time to help me through this mountain of bills and get a better understanding so I can let these doctors know I don't owe them any money.
Anthem Blue Cross Blue Shield Short Term Medical Insurance. Anthem Blue Cross Blue Shield is a leading medical insurance provider offering wide-ranging coverage in various types of plans, including short-term policies of anywhere from one to six months. These temporary policies are designed for people who expect to be. Anthem Blue Cross Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Enrollment in Anthem Blue Cross Cal MediConnect Plan depends on contract renewal. Anthem Blue Cross is the trade name for Blue Cross of California.
Original review: April 7, 2020Today I contacted Anthem about a dental procedure my husband had done and I had a very hard time getting someone on the phone and I talked to 5 different people to go over my benefits. I had my benefits package with me that anthem themselves sent me and what they sent me didn’t match my plan. So a procedure we thought was covered because of the benefits package we received was not covered and they said we had to wait 12 months for my husband to have been qualified for this procedure. Very unhappy with their customer service department on the dental insurance line who had no respect or manners and kept belittling me like I didn’t matter or my husband did matter. Now with everyone being self quarantined due this pandemic of coronavirus I was expecting a little attitude because I myself and struggling being confined as well but I didn’t think that I was gonna get sweared at about this issue. And 3 people in customer service hung up on me because I asked them to explain my benefits. I would have understood if they just respected me as a person but that didn't happen.
If anything I expected them to not pay all of my dental charges cause repairs and relines for dentures are Lot more expensive and they covered $6000 of my costs. But my husband who needed a root canal and cap they won’t cover and that’s cheaper than my dental bills.So I want to explain why I gave them a 1 star review on top of being rude and swearing at me. They called me a 5 year old for asking questions about my policy and I didn’t even do anything wrong. I was very polite.
Now keep in mind I’m in my 30’s so being told I’m acting like I’m 5 because I want to know more about my policy is not gonna make your customers want to call you if you're rude and nasty to people. Original review: April 1, 2020I switched to Anthem Blue Cross and Shield this year because they offered a zero deductible plan from Silver Script (I'm a diabetic and transplant patient) - the change has been a DISASTER! All of my diabetic medications are not in their formulary (.
and.), plus other medications required for my transplants (Liver and Kidney) are also excluded. I can't wait to dump them and would never consider them for anything. I look at them as a bunch of Thugs - Taking our Money and Offering NOTHING in return. In the meantime I'm having to ration my medications.
Original review: March 6, 2020Not reliable insurance. If you have problems or have to stay home after surgery, please send the request for the short term or for a long term disability a month prior so you be able to get at least a paycheck on time.
They take forever to review paperwork. Even know that you sign papers stating that if you get overpay to return the money, they still have 20 to 30 days to see if you have a pre existing conditions.
Florida Blue is way better and work faster for your case. It's been more than 6 weeks and I haven't got any paycheck or even an explanation why it's taking so long. I have to call them and ask them questions about it. I send emails and no response. They can't put the case worker on the phone, it's the receptionist that answers all your questions. But for them to collect your money every week, they quick for that and if you stop paying, they will terminate it.
What is the purpose to have insurance and PAYING FOR IT, if you can't rely on it. Original review: Feb. 28, 2020My company switch from Humana to Anthem at the beginning of the year. I've had to take Testosterone injections since before I've been with this joke of an insurance company. For some reason they have to prior authorize my medication.
I was originally told it would take up to 48 hours. For some reason after the 3rd call with them to try and speed this process up, they're now telling me it can take 5-7 days. It has been over 72 hours! My doctor's office has already placed an urgent request on this authorization crap.
However they deny they did. So now after I've called 3 times and expressed how important it is I get my medication they ask if I want to place and urgent status on this process!!! Are you serious!
Of course I do! This isnt something I want so I can get high. This is medication my body needs cause I don't produce it on my own anymore. When I was with Humana I never had this issue one time. Why does an insurance company have the right to delay or deny medication a doctor has told them I need!?! If you have a choice don't choose Anthem as your insurer. They are a horrible company!!!
Original review: Feb. 27, 2020I have experience hassles and long wait times to communicate with customers service for Anthem Blue Cross of Ohio.
When you call on the phone. The wait time is anywhere from 15 minutes or more.
When you log into website as a member, the site is usually experiencing technical difficulties or it rejects my log in credential and is unable to reset my password and ID. I have complained to Customer service about these problems in the past and they tell me they understand my concerns. Last 3 months I was unable to pay my premium online due to problems with website. When I call on phone, I wait on hold which seems like forever. What is wrong with this reputable company???? Anthem is one of the better-known national insurance companies.
We can help you get where you need to go.Get a ride with us.Part of staying healthy is making it to all of your appointments. We make it easy. We offer no-cost medical. and nonmedical rides to get you where you need to go. Medical transportationIf you’re a Medallion Medicaid or CCC Plus member, you can get unlimited rides to and from:. Medical and dental appointments.
The pharmacy to pick up medicine. Ongoing care visits. waivered services.
FAMIS members, nonemergency medical rides are not a covered benefit at this time. Nonmedical transportationAs an extra benefit for Medallion Medicaid and CCC Plus members, we offer nonmedical rides to and from:. Grocery stores. Farmers markets. Food banksCCC Plus members can also get rides to health and wellness activities, places of worship, libraries and government offices.You can get up to three round trip nonmedical rides every three months. A round trip includes one pickup and one drop-off. Nonmedical rides are available seven days a week from 8 a.m.
A round trip can’t exceed 30 miles in urban locations and 60 miles in rural locations. We work with our transportation broker, Southeastrans, to help you get where you need to go. Be sure to schedule your ride at least five business days before your appointment. What you’ll need to schedule your ride:. Your member ID number (on your member ID card).
Address, date and time of your appointment. Any special transportation needs, like a wheelchair lift or help walking. If your appointment involves a child under age 8, you’ll need to bring your own car seat or booster seat. If you’re bringing an escort, please notify Southeastrans when you schedule your ride.
One escort, age 18 or older, can ride with you if there’s room and if medically needed. An adult is always allowed to escort a child.There are two ways to set up your ride:. By phone. Medallion Medicaid: 1-877-892-3988 (TTY 711). CCC Plus: 1-855-325-7581 (TTY 711).Need a ride sooner?Call Member Services Monday through Friday from 8 a.m. For help with urgent trips. Medallion Medicaid: 1-800-901-0020 (TTY 711).
CCC Plus: 1-855-323-4687 (TTY 711)On the day of your ride. Be ready up to 15 minutes early to meet your driver. Drivers can pick you up 15 minutes before or after your scheduled pickup time. Wait in front of, or close to the entrance of the pickup location. On your return trip, drivers have up to one hour to pick you up. Make sure you call Southeastrans to let them know you are ready.Your driver can help you enter and exit the vehicle, but drivers aren’t allowed inside a home or medical office. Need to cancel your ride?If you’re not going to your appointment, please call Southeastrans 24 hours ahead of time to cancel your ride Need help with a ride you set up?If you have questions about a ride you set up or need to change or cancel it, or if your ride has not arrived within 15 minutes of your pick up time, call:.
Medallion Medicaid Ride Assist: 1-877-892-3988 (TTY 711), option 2. CCC Plus Ride Assist: 1-855-325-7581 (TTY 711), option 1You can also call our Member Services team or your care coordinator. We’re here to help. Medallion Medicaid: 1-800-901-0020 (TTY 711). CCC Plus: 1-855-323-4687 (TTY 711). More information Ongoing transportation needsIf you need recurring rides to critical dialysis services, substance abuse treatment and adult day care, your Medical provider need to contact Southeastrans and have them complete a form that will be approved for three months at a time. Medical rides for waiver membersIf you’re an ID or DD waiver member in CCC Plus, you’ll continue to use LogistiCare for all waiver-related needs.
We’ll cover your medical transportation for hospital visits, doctor appointments and rides to the pharmacy. Contact your care coordinator for more details. Mileage Reimbursement ProcessSoutheastrans will reimburse you or your caregiver if a personal car is used. To receive mileage reimbursement, call Southeastrans five business days in advance of your appointment.
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You’ll receive the reimbursement form by mail or fax, and your provider must sign the form to verify the appointment.
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